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Terms & Conditions

Packaging:
All products will be carefully packed, to meet the requirements for delivery.

Payment:
(1). For light item or sample to be sent by express or air mail, it's better to pay within 7 working days after placing your order.
(2). For machinery, full or centain percentage of payment as agreed in contract or invoice shall be made within 7 days after placing your order;
(3). You should expect to pay any amount, if there is any, charged by the government in your country; this includes (and is not limited to) duties & taxes.
(4). In case of shortage of some items, we will keep you updated at the earliest time possible. And, full refund is guaranteed.

Shipment:
(1). For machinery, after receiving certain percentage of deposit or full payment as agreed, we will ship the item as agreed in contract or invoice.
(2). For products or samples weighing less than 2kg, after receiving your deposit, we will arrange the shipment within 3-7 working days. Your purchase will be shipped via standard or registered airmail, which normally takes 10-20 working days to reach you. We also offer express shipping with tracking service, which normally takes 5-7 working days to reach you.
(3). If the item you ordered proves to be lost during transportation, full refund is guaranteed as stated below, too.
(4). In rare cases that we have to change courier for delivery due to some unexpected reasons, such as customs policy, courier service suspended for your area for the time being or policy change, we will keep you updated. If you have any question, please feel free to contact us.
(5). We are not responsible for any accidents, delays or other issues that are the responsibility of the shipping carrier or service.
*Please be informed that shipment to Russia/Ukraine/Hrvatska/Italy/Brazil may take much longer time than others.
*Please purchase from local if you cannot wait for the above shipping period.
*Clients purchase from us mean that they have read and know the shipping times and the related policy.
*Please contact us first to solve any unhappy case before leaving negative feedback.

Warranty for machinery
One year.

Warranty&Return Policy for small items weighing less than 2kg:
(1). If the item is delivered in bad condition, such as damaged during transportation, pls send evidence to us. We will handle your case within 3 working days. Partial or full refund is guaranteed, depending on the situation.
(2). If the item you ordered proves to be lost during transportation, full refund is guaranteed.
(3). If you are not satisfied with your purchase, you can exchange the item. No refunds are offered. Exchange ONLY. You will be responsible for return and all further shipping fees.
(4). The buyer shall contact us within 3 days after delivery if they wish to exchange defective items.
(5). All items shall be returned in their original condition, in order to qualify for an exchange.
(6). It may take up to 7 business days to process your return after we receive your product.

 

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