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Delivery Information

Shipment:
(1). For machinery, after receiving certain percentage of deposit or full payment as agreed, we will ship the item as agreed in contract or invoice.
(2). For products or samples weighing less than 2kg, after receiving your deposit, we will arrange the shipment within 3-7 working days. Your purchase will be shipped via standard or registered airmail, which normally takes 10-20 working days to reach you. We also offer express shipping with tracking service, which normally takes 5-7 working days to reach you.
(3). If the item you ordered proves to be lost during transportation, full refund is guaranteed.
(4). In rare cases that we have to change courier for delivery due to some unexpected reasons, such as customs policy, courier service suspended for your area for the time being or policy change, we will keep you updated. If you have any question, please feel free to contact us.
(5). We are not responsible for any accidents, delays or other issues that are the responsibility of the shipping carrier or service.
*Please be informed that shipment to Russia/Ukraine/Hrvatska/Italy/Brazil may take much longer time than others.
*Please purchase from local if you cannot wait for the above shipping period.
*Clients purchase from us mean that they have read and know the shipping times and the related policy.
*Please contact us first to solve any unhappy case before leaving negative feedback.

Attention: Please use English letters to register for shipment. Express mail to Brazil requires VAT (personal) or CNPJ (company) number, DHL to Germany requires EORI number, pls submit this in order "comment". Mail to Russia requires full name for customs clearance, pls registered your full name for shipment. Shipping via Aramex requires ID for customs clearance, pls send your ID copy to sales@tayoutec.com .Thanks for your cooperation.

Package weight for big orders (this refers to orders of more than 10kg or 100pcs or packs, or shipping cost not shown and to be confirmed) might be greatly different from small orders due to different packaging method, order quantity, etc. It's suggested to contact us before purchasing.

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